The Office Document Cache contains the files Office uses to make sure your changes are saved in the cloud. Sometimes when you use Office with other apps in the cloud, the apps fail to sync properly before you close Office and this can damage, or corrupt, your Office Document Cache.
Usually, Office can repair damaged cache files. However, when a cloud app hasn't synced correctly, it can prevent Office from making the repairs. You may experience similar issues when using other apps. If you're using another cloud app, refer to that app's Help or product support information about fixing sync issues. When cache file corruption happens, your file will seem to be stuck in the Office Upload Center.
You'll see an alert in your status bar that says the Microsoft Office Document Cache encountered a problem, with a link to repair. When you click to repair, the Upload Center produces another error message, offering to backup your cache and create a new one for you. You may also see errors associated with the other cloud app you were using.
When you click Repair in the Upload Center error message, it fails again. To fix this problem, try manually deleting your Microsoft Office Document Cache. Deleting the cache isn't dangerous, and it might clear up the syncing problem. After you delete the cache, sync may happen automatically, or you may need to sync manually. Perform a clean boot: This step is necessary to make sure the cache files don't get loaded during startup.
If they did, they would be locked and you couldn't delete them. Important: You must have administrator rights on the computer before you can perform a clean boot. Delete cache files: Often, this step fixes the problem. Office typically repairs the document cache files if it detects problems. If the cache files are corrupt and irreparable, deleting them allows Office to repair itself by replacing the corrupt files.
You can continue to work uninterrupted with your data. If the connection remains unavailable, Outlook switches to Disconnected , periodically checking for server availability.
If you have wireless access, Outlook could reestablish a connection to the server and switch back to Connected status. You aren't required to change any setting or restart Outlook. Later that day, you use a modem for dial-up access to your Exchange account. Outlook recognizes your connection is slow and automatically optimizes for that connection by downloading only headers and not updating the Offline Address Book.
Additional optimizations are also made to reduce the amount of data sent over the connection. By offering different levels of optimization, Outlook can adapt to changing connection environments, such as disconnecting from a corporate LAN, going offline, and then reestablishing a connection to the server via a slower dial-up connection.
Note: Downloading headers only is a feature available when you connect to Exchange or later. You always have the option to manually set the connection behavior. In some cases, you may want to control your connection behavior and the amount of data transmitted to and from Exchange. At the office, when connected to a high-speed local area network LAN , Download Full Items is probably the best option. If you connect via a service that charges by the amount of data you send and receive, which is common with cellular and GPRS connections, select Download Headers.
The amount of data sent over the connection is reduced and your connection time shortened. You can then request only the full items you need. Note: Downloading headers only is a feature available when you connect to Exchange or Exchange On the E-mail tab, click the Exchange Server account, and then click Change. You do not have an Exchange email account in your Microsoft Outlook profile This feature requires that your Outlook profile contain an Exchange account.
Your Exchange administrator may have disabled this functionality Exchange administrators have the ability to disable this feature in Outlook. Additional information for administrators is available in the Microsoft Office Resource Kit. However, installing the Terminal Services Client or the Remote Desktop Connection client does not prevent access to this feature. When you are using Cached Exchange Mode, a message may remain in the Outbox for up to one minute until the next synchronization with the server running Exchange occurs.
To turn on or off shared folder support when using Cached Exchange Mode, after step 2 in the above procedure, click More Settings , and then on the Advanced tab, select or clear the Download shared folders excludes mail folders check box. Top of page.
On the Tools menu, click Account Settings. If you are unable to turn on Cached Exchange Mode, one or more of the following might apply: You do not have an Exchange email account in your Microsoft Outlook profile This feature requires that your Outlook profile contain an Exchange account. Exit and restart Office Outlook Need more help? Expand your skills. Get new features first. Was this information helpful?
Yes No. Thank you! Any more feedback? Sometimes, though, you may want to clear the Outlook cache. There are ways to delete various Outlook cache files as shown below. Using File Explorer to clear Outlook cache is one of the easiest ways to do the task. In case things go south, you can restore your backed up files. The above method removes all the Outlook cache files from your computer. While writing new emails, you might have noticed that Outlook offers you to auto-complete certain things.
It is able to do it because it has those items saved in its cache library. If you use any forms within Outlook on your computer, your computer might have cache files for these forms as well.
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