Try loading white HP media in to the Printer and check if the Line sensor detects it. If the media type allows, always use the automatic skew check feature. If the media type does not allow automatic skew check, manually check that the media is correctly positioned. Perform the Line Sensor Calibration Page Replace the Line Sensor Page 6- Refer to Page The failure modes "media jam" and "head crash" are grouped together because in many cases a media jam causes the media to lift up into the Carriage path and cause a Printhead crash, thus causing many media jam failures to be reported as head crashes.
If the client has had media jams, it is common for pieces of media to get stuck in the media path. Clear the media path. When clearing a media jam, sometimes media is stuck in the paper path. To clear this, you must lift the Media Lever and insert thicker media into the paper path to push out the media that is still stuck there.
The use of non-HP media can easily be the cause of media jams and head crashes especially head crashes because HP media is specially formulated to avoid cockle, one of the primary causes of head crashes.
If the media is not HP approved, advise the customer to use HP media and check to see if the problem is now solved. Loading media without skew check can cause printhead crashes both during loading and while printing. Whenever automatic skew check is available for a media type, it should be used. If automatic skew check is not allowed for the media type, manually check that the media is correctly positioned. This makes it more likely that the paper will be bent or damaged. Frequently, the paper curls upward when the paper expands due to ink absorption.
The difference is that the Commercial FA Arts Sheets have a weak, irregular edge that often makes the problem worse. Hand-cut Rollsheets or Leftovers are not supported by the printers because errors are frequently made by the operator that cause printhead crashes.
The printer has problems ejecting sheet media, either continuing to eject the paper long after it has been ejected or stopping the ejecting process before the paper is completely ejected from the printer. To solve the problem, try the following:. Load media using the skew check feature whenever it is possible. When sheet media is loaded without the skew check feature, the printer estimates the length of the paper to be 4 times the width. If this estimate is either too short or too long, the printer will not properly eject the media.
Since the Accuracy Calibration has been done at normal environmental conditions, printing in extreme environmental conditions will cause banding because the advance of the Media Advance Roller does not correspond to the conditions present when the calibration was performed. Light bands S-shaped in Paper axis direction where light area fills are printed, causing unacceptable Image Quality defect. Increasing humidity may help in reducing the severity of the problem. The media is causing the problem and NOT the Printer.
Do not attempt to try and replace Printer parts to solve this problem. Sheet media Always load sheet media using the Rear Input Tray. Do NOT load the media as you would load roll media, unless you are getting marks on the media with thick cut sheet media. It must be loaded with the right-hand edge against the blue line on the Print Platen.
If hand-cut media is used, the edges may not form a right-angle or they may be rough. If possible, hand-cut media should not be used. Only purchased sheet media should be used in the Printer. If you have problems with paper jams, check that the Overdrive is not obstructed by bits of paper or using the Turn Drive Roller Service Utility Page Check that you have the latest driver release.
Driver releases are available at www. If the driver is available in a share drive, copy the installer or zip file locally into the hard disk before executing it. Installer for Windows. Compressed package including all files that are needed to install the driver through the Add a Printer Wizard in Windows.
This is the recommended port type when you need to install the printer on the network, so make sure that you have installed the driver with the installer at least once to have this port type available.
If you want to upgrade the driver in the future, although it is recommended to continue using the installer, you can use the manual wizard if you are concerned about file download size. This normally indicates a discrepancy between the actual printable area on the loaded paper and the printable area as understood by the software.
This kind of problem can often be identified before printing by previewing the print. Check the actual printable area for the paper size that is loaded. For example, some software applications assume standard printable areas that are larger than those used in this Printer.
Consider using a larger paper size, or border less printing. If the image contains its own margins, it may be possible to print it successfully by using the Clip Contents by Margins option. If a very long image needs to be printed on a roll, check that the software is capable of printing an image of that size.
The page may have been rotated from portrait to landscape on a paper size that is not wide enough. If the paper was loaded without the skew check feature, the preview function may not function correctly because the printer must estimate the paper length. Whenever possible, load media using the skew check feature. If necessary, reduce the size of the image or document in your software application, so it fits between the margins. Some applications, such as Adobe Photoshop, Adobe Illustrator, and CorelDRAW, use an internal 16—bit coordinate system which means that they cannot handle an image of more than 32, pixels.
If you try to print an image larger than this from these applications, the bottom of the image will be clipped. In this case, the only way to print the whole image is to reduce the resolution so that the whole image requires fewer than 32, pixels. An image 32, pixels long would print at a length of When printing into a PS printer, Try using the PostScript printer driver to print your job, if you have not already tried it.
For the Z it is set to Auto. For older products, or if you want to make sure that the resolution is lowered, you might need to change the setting manually to If the output that was expected only contains a partial image, then try the following to resolve the problem:.
If so, send the file again and make sure that the Cancel key is not pressed. Check the USB or network cable between the computer and the Printer to make sure it is not damaged and is connected correctly. Large quantities of data may be necessary to print a high-quality largeformat print job, and in some specific workflow there may be issues that can lead to some objects missing from the output. In the Advanced tab, select Document options, Printer features, and set bit App.
Compatibility to Enabled. Select a smaller page size and scale to the desired final page size in the driver or in the front panel. Select a lower print quality in order to reduce the resolution of the printed image. The above settings are mentioned for troubleshooting purposes and may adversely affect the final output quality or the time necessary to generate the print job.
Therefore, they should be restored to their default values if they do not help to solve the problem. When working under Mac OS, the above settings are not available. Instead, try reducing the resolution of bitmap images in the application software being used. Some drivers generate spool files in EMF format. Currently the drivers that use EMF are:. Reduce resolution in driver by selecting a lower printmode Best or normal instead of Max Detail. You can do this by going to the Advanced tab of the driver and disabling the Advanced Printing Features.
Observation: Customer might report that when choosing preview, the job is not printed but it is printed when he does not select the preview setting.
When the image is rotated, sometimes part of the image is clipped. We have seen this in several applications like Photoshop or Acrobat. In other cases, instead of clipping the end of the image, the symptom is that some objects inside the image disappear, we have seen the effect in Acrobat.
Remember that if the image is wider than the paper loaded, the image will be automatically rotated. If possible rotate the image inside the application. If the page size to be printed is bigger than pixels in any direction pixels , the image will not be completely printed. The number of pixels depends on the driver resolution:. At dpi you can print Print from CS2. CS2 allows printing pixels, which results in lengths of kilometers. Reduce the image size so that it is inside the limits that can be printed and then scale from the driver to the desired size.
When printing some long or high resolution images, even if being inside the limits of the number of pixels that can be printed, sometimes the carriage stops between different swaths.
When the carriage stops, an horizontal line in a different color might be seen due to the ink that has dried between the different passes of the carriage over the same swath. Even after selecting the Center option in the Print Menu, the image is not centered. Print options such as landscape orientation, print preview, scale fit to media, roll paper-panormama printing, user-defined paper sizes, and printing the full image, don't work as expected when you print from Photoshop CS3.
This can occur when you choose a custom page size in Photoshop CS3. When creating a custom page size, the image is printed in letter size. The difference between this limitation and the pixels limitation is that in this case you have a reduction of size both in length and in width. In the case of the pixel limitation you only have the reduction in length, but the width is usually printed correctly. Create custom page sizes with bigger lengths than widths and then select the landscape option if needed.
Latest drivers do not allow creating page sizes with bigger widths than lengths. In Windows Vista, open the print preferences dialog again after clicking on the Print button of the Photoshop Print dialog, and select again the custom page size. It will be kept in this way. When creating a custom page size, it might not be available to be selected from the application until you close Acrobat and open it again.
The result is that Acrobat will go back to the default selection for page size, which is Letter. If the customer does not realize that the page size changed again after closing the driver dialog, it will look like part of the image is clipped. The image is not completely printed.
There is a limitation in the way that Acrobat handles EMF files, sometimes depending on the complexity of the EMF file, part of the image is lost. It could be that the end of the image is not printed, or some objects might disappear. Update to latest Acrobat version. Old Acrobat releases had limitations in the length of images that could be printed.
If you need to rotate the image, rotate it inside the applicatiion with Acrobat Professional. Please be aware that when you rotate in Acrobat Reader you are just rotating the view but the file is not rotated.
Windows 11 Support Center. Warranty status: Unspecified - Check warranty status Manufacturer warranty has expired - See details Covered under Manufacturer warranty Covered under Extended warranty , months remaining month remaining days remaining day remaining - See details. Serial number:. Product number:. Warranty end date:. Warranty removed from product: This product was designated to be returned to HP.
Thus, the warranty has been removed from this product. Product sold by third party: This product was sold by a third party. Any warranty support needed would be completed by the third party that sold the product. Product has been exchanged: This product has been exchanged for a new or refurbished product. Please use the product number and serial numbers of the new product to validate warranty status. Product sold without warranty: This product was sold by a reseller.
Any warranty support needed would be completed by the reseller that sold the product. The serial number provided does not match the previously selected product. It matches the product:. Please return to the product information page and verify the numbers provided or try again later.
Errors can be displayed in many formats. Please include all extra characters, such as hyphens or colons or periods as they appear within the number. Possible error formats where 'x' could represent a letter or number : xx. One or more of the values entered is not permitted. Please wait while we process your request. This process can take several minutes depending on the number of warranties being checked. Select registration option. W anted. File information:. Information about the files in archive:.
All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. First Edition, April Warranty The information contained in this document is subject to change without notice.
0コメント